Business Machines Company
  • Livonia, MI, USA
  • $14-$24 DOE
  • Hourly
  • Full Time

Retail Support Specialist

Business Machines Company is actively seeking a committed Retail Support Specialist.   If you have a mindset for troubleshooting, solving problems, and working with technology, this is the ideal position for you! Apply today!

 

A Day in the Life of a Retail Support Specialist

With a strong work commitment, you're expected to provide helpdesk remote diagnostics, implementation and training of our POS systems & peripherals.   You'll be relied upon to ensure that the needs of new and existing customers are met. Balancing the requests of multiple team members and prioritizing tasks. Your analytical skills will be used to analyze problems and adjust client systems as they arise. You will communicate any changes that need to be made in our clients systems to the appropriate parties and ensure a timely correction of all needed problems.

Business Machines Company offers a family type culture, where everyone knows each other.  Our employees enjoy a regular work schedule Monday - Friday, 8:00 am 5:00 pm.  We offer our employees a competitive salary ranging from $14 - $24/hr DOE.  Our appreciation for our employees runs deep; this commitment allows us to thrive in our industry.  Because of this, we offer a company cell phone, medical/dental care, 401K with 3% company match, paid holidays, PTO, and 20% profit sharing.

 

Job Qualifications

Associate's Degree, Technical School Graduate or High School Graduate

Punctual

Troubleshooting ability

Able to prioritize and complete tasks

Effectively communicate among multiple teams

Ability to work overtime as needed

Skillfully handle difficult customer situations

A valid driver's license

Clean driving record

 

Business Machines Company
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