Business Machines Company
  • Livonia, MI, USA
  • Full Time

Field Service Engineer

Business Machines Company is actively seeking a committed Field Service Engineer.   If you have a mindset for troubleshooting, solving problems, and working with technology, this is the ideal position for you! Apply today!


A Day in the Life of as a Field Service Engineer

With a strong work commitment, you're expected to provide on-site repair and preventative maintenance of ECR, POS systems & peripherals.   You'll be relied upon to ensure that the needs of new and existing customers are met. Balancing the requests of multiple team members and prioritizing tasks. Your analytical skills will be used to analyze problems and adjust client systems as they arise. You will communicate any changes that need to be made in our clients systems to the appropriate parties and ensure a timely correction of all needed problems.

Your knowledge of Level-1 software support will be an asset, used as needed in numerous situations. At the end of your day you will prepare accurate trouble reports on all encountered troubles and handle all assigned paperwork.

Business Machines Company offers a family type culture, where everyone knows each other.  Our employees enjoy a regular work schedule Monday - Friday, 8:00 am 5:00 pm. As a member of the Field Technician team you're also responsible for after hours on-call duty around 18 weeks per year.  We offer our employees a competitive salary ranging from $14 - $20/hr DOE.  Our appreciation for our employees runs deep; their commitment allows us to thrive in this industry.  Because of this, we offer a company vehicle, company cell phone, medical/dentalcare, 401K with 3% company match, PTO, and 20% profit sharing.


Job Qualifications

Associate's Degree, Technical School Graduate or High School Graduate


Troubleshooting ability

Able to prioritize and complete tasks

Effectively communicate among multiple teams

Ability to work overtime as needed

Skillfully handle difficult customer situations

A valid driver's license

Clean driving record

Business Machines Company
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